Q: Is it safe to buy from lightpause.com?
A: It is 100% safe to buy from this website, Your payments are processed through paypal or money transfer. PayPal is a ebay company renowned by its security and easyness of use. Your credit information is submited directly to PayPal and I don't even get to see it. PayPal also offers a guarantee on purchases up to 500 USD.
Click here for more information on how to pay with paypal.
Q: How can I order a print?
A: Ordering a print is very easy, you can use the
contact form in this website to contact the photographer. You will then be contacted by the photographer and together you will agree on size and finish, framing or mounting. You will then be provided with instructions for your payment and after the payment is received your photograph will be printed according to your specifications. After the printing stage is completed, the photograph will be inspected by the photographer, hand signed and numbered (in case its a limited edition) and packed in a professional packaging to be shipped to you.
Q: How long does it take for a print to reach me?
A: It really depends on the agreed shipment method and your location. Rodrigo has custumers from around the world some in distant areas like china or taiwan, in some cases prints might take a couple of weeks to reach you. If you require that a print is delivered in a particular date please contact the photographer and he will do everything possible to ensure it reaches the destination on time. Please note that sometimes premium shipping charges might apply.
Q: Are my prints insured during transportation?
A: Postal insurance is expensive in Ireland, specially when shipping to international addresses. For this reason we offer postal insurance as an option and not as standard as this could increase significantly the amount charged for your prints. Our professional packaging ensures no damage should occur to your prints during transportation, should any damage to your purchase occur, please let us know as soon as it arrives, post the damaged photograph back to us and we will replace the it with a new one at no cost for you.
We also offer DHL or Fedex Delivery for your urgent orders. Please
contact me for a personalized quote on express shipping.
Q: Are your prints guaranteed against fading?
A: Yes. All our prints are guaranteed for the lifetime of its original owner.
Q: What should I do if any problem occurs with my prints?
A: Easy. You can
contact me through any of the means provided in this website and make a claim under my lifetime guarantee. Please note that the guarantee applies only to the prints, all framing and mounting materials are not covered by this guarantee.
Q: Why should I buy from you rather than any other photographer website?
A: There are many reasons why you should buy from lightpause.com. First your prints have a lifetime guarantee against ageing and fadding making it a safe buy. Should any problem occur you only have to contact the photographer and a replacement print will be sent to you free of charge. Buying from this photographer is also a solid investment, photographic print prices go up every year, therefore your prints will be worth more every year. By buying from lightpause.com you know that you are buying the highest quality materials, all our prints are printed using professional lab printers and all are inspectioned by the photographer prior to shipping to ensure only the high quality prints are shipped to our collectors. When you buy from lightpause.com you also enjoy the best custumer and after sales support from the photographer himself, there is no secretaries to talk to, you will speak directly to the photographer. And if all this is not enough, once you receive your prints you have 15 days to inspect them and if they are not up to your expectations, simply return them in the original package and condition for a full refund of your purchase price (Please note that mounts, frames and shippment charges are excluded from this refund). If you still have any questions please do not hesitate to
contact me, I will be very happy to reply to any questions or queries you might have.
Q: What equipment do you use for your prints?
A: So for those of you who are technically minded, here it goes. For small format work (up to 10"x15") Rodrigo prints on a number of FujiFilm Frontier 370 and 390 printers. These work by exposing red, green and blue laser light onto FujiFilm Crystal Archive photographic paper at 300 DPI (dots per inch). The fade resistance of the prints is rated at 200 years.
For large format work he uses a Polielectronica Laserlab. This is a world-class laser-based photographic device which prints onto FujiFilm Professional digital photographic paper at 254 DPI. The fade resistance of the prints is also rated at 200 years.
All the prints are then reviewed by the Photographer for a last quality control before being shipped to the client. All photographs are shipped with a certificate of authenticity signed by the photographer.
Q: Are you available to take photographic comissions?
A: The answer for this question is yes, providing we can find a suitable date and time I am available for personal or corporate projects and events.
Q: How can I contract you for a comission work?
A: Due to the specific nature of these jobs you need to
contact me through any of the mediums provided on this website so that we can reach an agreement on the task in hands. Please provide all the information you can about the comission and its goals to avoid disappointment.
Q: Do you only do landscape and nature photography?
A: No. I actually started photography as a sports freelance photographer covering Motocross events, those times are long gone now and after a break in my photography, I decided to take a different route. Although landscapes and the natural world are my main subjects at this time I am also involved with projects on portrait, fashion and wedding photography. Contact me if you need a photographer and we can discuss the options for the work you need done.
Q: My question is not here, what can I do?
A: Simple, let me know what your question is through my
contact form and I will be very happy to assist you with any queries.